Privacy Policy

1. Introduction

Welcome to Onaka (also referred to as "we", "us", or "our"). We are committed to protecting your privacy and ensuring you have a positive experience when using our mobile application and web services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our beauty service booking platform.

2. Information We Collect

2.1 Personal Information

When you create an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Profile information (avatar, preferences)
• Location data (when you allow location access to find nearby services)
• Payment information (processed securely through third-party payment providers)
• Booking history and preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use our app:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features used, pages viewed, time spent)
• Log data (IP address, access times, error logs)
• Push notification tokens (for sending you notifications)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and manage your bookings
• Send you booking confirmations, reminders, and updates
• Facilitate communication between you and service providers
• Process payments securely
• Personalize your experience and show relevant services
• Send you promotional communications (with your consent)
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating our platform:

• Supabase: Database and authentication services
• PayFast: Payment processing services
• Expo: Mobile app development and push notification services
• Hosting and cloud infrastructure providers

4.2 Service Providers (Beauty Professionals)

When you book a service, we share necessary information with the service provider, including your name, contact information, and booking details, so they can fulfill your appointment.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your payment information is processed securely through PayFast and is never stored on our servers.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct your personal information through your account settings
• Deletion: Request deletion of your account and personal information
• Opt-out: Unsubscribe from promotional communications
• Location: Control location permissions through your device settings
• Notifications: Manage push notification preferences in app settings

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or business purposes.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Third-Party Services

Our app uses the following third-party services. Please review their privacy policies:

• Supabase: Privacy Policy
• PayFast: Privacy Policy
• Expo: Privacy Policy